Welcome to Snap Charms™. It is our desire to provide you top quality and affordable Snap Jewelry but we do realize that mistakes can happen and we want to make those mistakes right as soon as possible.
We accept credit, debit and paypal.You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
We also take cash at local events. Items are not sent until payment is cleared, if you are having a problem processing a payment feel free to contact me at firstname.lastname@example.org
Items are shipped in bubble wrappers and boxes if need be. We also wrap in tissue paper or more bubble wrap if it is required to keep your package safe.
We ship to the address listed on your invoice that you fill out when you check out. We will provide you with a tracking number so you may track your package. If you are having an issue with receiving your package after we have sent it to be shipped you will need to contact USPS. We cannot see anymore shipping information than the customer with the tracking number.
In stock items usually ship with in 3-7 business days. Custom items can take up to 2 weeks to ship once we have received an appropriate photo. Items ordered with custom items will ship with custom items. If you need to have your order shipped seperate please contact us.
Refunds and Exchanges:
Within 30 days of reciept you may contact us to exchange your product if you have experienced trouble from an item due to manufacturer defect. You may exchange for the exact same item or other items equaling the same amoutn. We do not offer refunds at this time.
Examples of manufacturer defect:
Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
Jump ring or chain link that is not closed properly
Different from described length
Epoxy (adhesive – glass or crystals are loose)
This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, etc.). Upon receipt of your order, please check it carefully for accuracy. To exchange an item purchased directly from an Snap Charms™ Rep, please contact them directly. If your Representative cannot be located, please contact us so we may assist you.
Please note, exchanges must include a copy of the original invoice and be in its original unused condition.
INCORRECT OR FAULTY ITEMS:
Items that are received incorrectly, damaged in transit, break prior to wearing or have a manufacturing defect and are reported to the Snap Charmsby within 30 days of shipment are eligible for exchange. If you purcahsed from a Snap Charms™ Rep you must see them for exchanges.
Replacements will be processed upon our receipt of faulty or damaged jewelry or item.
Exchanges must include a copy of the original invoice along with any original tags or packaging.
Replacement items ship free to customers at Snap Charms' expense.
If you are unable to reach your Snap Charms™ Independent Rep, please contact us with any questions you may have regarding incorrect or faulty items.
Custom items are non-cancellable, non-returnable and non-refundable with the excluding manufacturing defect or if visual previewing is drmatically different from the actual personalized product as ordered. Online previewing is intended to represent how the final product will look, but subtle differences mayl occur.
We reserve the right to change our policies as we see a need.